Berau Coal: Managed Microwave Link Service Across 14 Mining Sites
Full managed service deployment of 14 microwave radio links across Berau Coal mining operations in East Kalimantan — with 99.5% SLA, on-site engineers, and 24/7 NOC support.
Published 15 February 2025
Project Background
PT Berau Coal operates one of Indonesia's largest coal mining concessions in East Kalimantan, with multiple mining blocks, offices, and support facilities spread across a large operational area. PT Natha Buana Indonesia was engaged to design and deliver a Full Managed Service microwave network covering 14 radio links.
Network Scope: 14 Radio Links
- LMO Area: New Office LMO – BSMS KM7, BSMS KM7 – SMF BBR
- GMO Area: CPP GMO – SMF BBR, Mining GMO – TWR SMF GMO
- SRN Area: SMF KM28 – KM7 SRN, KM7 SRN – SMF BBR
- BBR Core: SMF BBR – Head Office Berau Coal
- BM Sites: BM01 Office – Head Office, BM02 Office – Lamin
- Support: SMMO Office – Head Office, Samburakat – Head Office
Managed Service Commitments
- 99.5% network availability SLA
- On-site engineering team stationed at the nearest basecamp
- Response time under 2 hours from fault notification to technician on-site
- Preventive maintenance: quarterly equipment inspection and antenna realignment
- 24/7 NOC with remote monitoring, troubleshooting, and real-time alerts
- Spare parts inventory maintained on-site: 10–20% of installed equipment quantity
Proven Track Record
NBID's reference deployment at BIB Angsana (9 radio links) achieved 99.5–100% actual availability over 3 years of operation. Based on this performance, the contract was extended as a Long-Term Agreement (LTA) for an additional 3 years.